This Privacy Policy and Cookies Policy (hereinafter collectively: “Privacy Policy”) govern how the company collects and uses information about users of the company’s services, including via the website (hereinafter: “User”).
The information provided below is intended to help the User understand the company’s Privacy Policy. The Privacy Policy as detailed below will clarify what information the company collects about users, the purposes for which the company collects the information, the possible uses of the information, the third parties to whom the company may transfer the information, and how the company processes and stores the information.
The information provided by the User to the company depends on the User’s consent and willingness, and providing such information is not a legal obligation. The information will be stored in the company’s database for the purposes detailed in this Privacy Policy. Use of the website and/or services offered by the company, including within the website, indicates the User’s consent to this Privacy Policy and that the information will be stored and managed in the database as stated. The use of the information in the database will be in accordance with this Privacy Policy or any applicable law, for the purposes detailed below.
This Privacy Policy is written in the masculine form for convenience only and should be understood as referring equally to the feminine form.
1. What is Information?
In this policy, the term “Information” refers to any information collected by the company or provided to it by the User or on their behalf, in the course of using the company’s services, the website, or the services included therein, through which the User can be identified and information protected under the Privacy Protection Law, 1981 (hereinafter: “the Law”).
2. Information the Company Collects About the User
2.1. Identifiable Information About the User
During the use of the company’s services, the company will collect all or part of the following information:
- Full name
- Contact details – phone number, email address, residential address
- Date of birth, including whether the User is a minor or an adult
- Origin of the booking
- Citizenship
- Details and purchase history of hotel room reservations, including booking dates, number of rooms, number of guests per room (adults and children), room type and bed type, booking price, arrival details, and amount paid
- User’s consumer preferences
- Copy of an identification card, passport, or other official ID
- Partial details of payment method
- User’s preferred language
- Additional information provided in online forms, including information about bringing pets
- Information provided in a spa treatment consultation form
- Additional information provided by the User to the company regarding website usage
- Information obtained through user surveys
2.2. Non-Identifiable Information
Additionally, while using the website, the company will collect non-identifiable information about users that does not reveal their personal identity, as detailed in the Cookies Policy in Section 10 below (hereinafter: “Non-Identifiable Information”).
3. Sources From Which the Company Collects Information About the User
- Information provided by the User in connection with purchasing services on the website
- Information obtained in relation to the company’s services, including within the company’s hotels and through phone or email communication
- Membership registration in the company’s loyalty program
- Subscription to the company’s mailing list (newsletter)
- Website usage
4. Why the Company Collects Information and Its Use (hereinafter: “Purposes”)
The company collects information for the following reasons:
- Transaction execution with users, service provision, and fulfillment of the company’s obligations
- Service improvement and protection of the company’s business interests
- Contacting users, including providing updates about the company’s services
- Compiling statistical data and sharing it with third parties
- Conducting analysis, research, and statistics
- Conducting user surveys
- Customizing advertisements displayed to users based on their preferences
- Profiling users for marketing purposes
- Sending promotional content, product and service information, benefits, and marketing communications
- Direct marketing as defined by law
- Internal company use
- Defending against claims, demands, and legal proceedings
- Enforcing terms of use
- Compliance with legal obligations
Additionally, the company uses Non-Identifiable Information collected through various technological means for purposes such as operating the website, facilitating its use, conducting statistical analyses, and more.
5. To Whom Does the Company Transfer Information?
5.1. The company will not transfer information to third parties except as detailed in this Privacy Policy.
5.2. Information shared with third parties will be relevant and provided in a proportionate manner.
5.3. The company may transfer information to third parties under one or more of the following circumstances:
- To government authorities and law enforcement agencies upon legal request
- To third parties providing services to the company, including hotel management and operation, IT services, data storage, payment processing, advertising and marketing, legal consulting, and additional services
- In cases of disputes, claims, or legal proceedings
- In case of ownership transfer, sale, merger, or structural change of the company
This policy provides the User with complete and transparent information regarding how the company collects, uses, and shares their data while maintaining their privacy in accordance with the law.